I having been using 4 Mb in Mid Valley for about 6 months. It’s gone down 3 times, each time it takes about 1 week or more to recover. They usually forget to call me, so I have to keep calling them every day (my routine is to call in the morning, and follow up a few times a day). Good thing my business does not depend on this Streamyx connection.

The call center processes are very inefficient. First the system asks you to key in your phone number. Then an agent asks for your name and report number. I need to repeat myself a lot, even though the report number is numeric (which should be easy to hear if one cares to listen). Can’t they think of a more streamlined system (like keying in the report number, and then having the agent focus on the next pending step)?

The agent then asks the same questions you answered 20 times this week (because they read the oldest/outdated notes in the report, not the recently updated notes). After wasting a bunch of time, the agent realizes they need to escalate the call to Level 2 support.

Level 2 is no better, and repeats a similar dance. Then they say they need to send a field engineer to my home. Of course they told me that several days ago, and the agent still has not shown up at my home.

I met a girl working at a consulting firm (I think Accenture) who is on a project to improve Streamyx’s customer support. She agrees that their internal processes are a mess.

And why the hell would TM provide a router that is incompatible with their DSL service? Did they do any compatibility testing or QA? Now that the problem is known, shouldn’t they inform their customers, and offer to replace the routers with a model that is compatible? Wouldn’t that decrease their support costs, increase customer satisfaction, and prevent customers from switching to WiMax or 3G?

Always read customer write down the complain in blog and to much talking about suck TM because it’s very slow connection and sometime failed to connect. For me its very general situation. Malaysian people always talk too much but nothing and me too but this issue is compatible. U just make straight complain to TM and don’t simply to inform all the world. If u not intrested with TM product just leave it and do not subcribed. One more thing, If u think u are the best so u can build your personal network and personal dslam and personal server. If cannot dont talk too much. very funny.

Click this links to check

What is Broadband? (http://www.broadband.co.uk/guide.jsp)

Connection speeds and download limits (http://www.broadband.co.uk/guide.jsp?section=3)

Is telephone cable the same as road highways?

1. Roads during peak period will have traffic jams.

2. However, telephone cables are similar to TNB cables.

3. One electric cable from TNB is connected to a row of terrace houses.

4. Bear in mind the usage of electricity is 24 hours per day in every house. Peak usage is during the night with TVs, airconds etc. Do you experience low voltage? Power surge perhaps.

5. Is broadband usage 24 hours? Is every house using broadband?

Therefore,

1. I urge everyone to check whether you are getting the download speed that you subscribed from streamyx. For your info, you should get at least 90%.
2. Please click this link to see how much speed you get. Click a few times to confirm. (http://promos.mcafee.com/speedometer/test_0150.asp)
3. If you are getting below 50%, please do a print screen.
4. To do a print screen, put your cursor at the down right hand corner (put the cursor at the time) to get the date and day appear. Once appear, press together the keyboard buttons ctrl and prt sc.
5. Next click start, All Programs, Accessories, Paint
6. Press keyboard buttons ctrl and v
7. Then File, Save As (put a name) Save into your desktop
8. Send it as attachment to amarjit.singh@cmc.gov.my, shaharliza@cmc.gov.my, mdshaani@fomca.org.my
9. They need your support and evidence to bring up to TM
10. Please support for everyone benefit