Streamyx sucks.
I hadn’t been able to get online since last Saturday (June 13); I contacted Streamyx support on following Monday and was told that everything was working fine, that they could track that I was online.
Problem was, I was not able to access anything online at all… the call center support couldn’t figure out the problem and filed a report for me. The next day a technician called me and asked me to restart the modem again and everything should be ok. Being naive I just followed the instruction but I still could not connect the internet at all…
The technician didn’t contact me again and I had to call the support center on Wednesday to check my report. To my astonishment the technician (or the support team) closed my report straight away without verifying that everything was ok.
Fine, it could be a miscommunication… they opened another report for me… and guess what really pissed me off? Nobody from Streamyx called me to help settle the problem up until today.
I contacted my friend (thanks Bryan) this morning and he took about an hour to figure out that my modem was not working… we changed the modem and everything is working fine now. Funny thing is that I was assured numerous times by the Streamyx support that my connection was working perfectly (when my modem was not working…), woohoo!!!
It’s nothing new mumbling about how Streamyx sucks… it has become a norm in Malaysia really. The annoying thing is that we don’t have much choices… we still have to pay them monthly to use their service even though they sucks… irony isn’t it?
June 26th, 2007 at 9:57 pm
well, you not yet experience this Could I call them as ISP robber?
Where is the consumer rights ?
June 26th, 2007 at 11:19 pm
KJ… I do have similar experience not with TM, but another company. In the end I wrote a letter to the company and things are considered settle. I replied at your post for a bit of extra details… cheers.
June 26th, 2007 at 11:35 pm
I’ve encountered problem accessing the net a couple of weeks ago but I was a bit lucky may be that I was attended nicely,however,the problem was rectified by them after 2 days and they did send an sms to me telling me that the problem was fixed.
June 27th, 2007 at 12:29 am
zunnur… lucky you.
The Streamyx people that I have talked with were polite, kudos for that… but their problem solving sucks. If they couldn’t fix my problem, the least they could do is to tell me the truth… not ignoring the issue.
June 30th, 2007 at 11:09 am
I switched to Penangfon earlier this year. much more reliable.
June 30th, 2007 at 12:54 pm
Good for you ganchan… I don’t have much faith with other smaller ISP yet; my brother had a disastrous experience with a company (I forgot the name) some time ago… making it tough for me to pick an unproven ISP.
July 5th, 2007 at 3:51 am
Hey Jee! I haven’t visited your blog in a long time. Sorry for that. And yeah, I know that ISPs suck a lot. I work for one.
and the ISP I use at home sucks a lot too.
July 5th, 2007 at 11:04 am
Ade… nothing to be sorry about; this blog is not updated as often anyway.
July 6th, 2007 at 11:53 pm
try switch back to the old modem, see if it works.
coz sometimes the problem has nothing got to do with our side. it’s their side, which i’ve experienced twice.
try switch back to the old modem, then you can confirm if it’s really OOO.
July 7th, 2007 at 12:19 am
jojo… thanks for the note. I already done that, it’s confirmed that it was my modem’s problem.
July 21st, 2007 at 12:08 am
I guess..it’s not totally streamyx fault is it?when they check ur line through their system and do their a-z checklists..everything seems ok..and when u change the modem..then u know it’s ur modem that have prob..well..i guess..u can’t blame them 100%..so..don’t be too harsh with this ppl..all of them cari makan also..