I hadn’t been able to get online since last Saturday (June 13); I contacted Streamyx support on following Monday and was told that everything was working fine, that they could track that I was online.
Problem was, I was not able to access anything online at all… the call center support couldn’t figure out the problem and filed a report for me. The next day a technician called me and asked me to restart the modem again and everything should be ok. Being naive I just followed the instruction but I still could not connect the internet at all…
The technician didn’t contact me again and I had to call the support center on Wednesday to check my report. To my astonishment the technician (or the support team) closed my report straight away without verifying that everything was ok.
Fine, it could be a miscommunication… they opened another report for me… and guess what really pissed me off? Nobody from Streamyx called me to help settle the problem up until today.
I contacted my friend (thanks Bryan) this morning and he took about an hour to figure out that my modem was not working… we changed the modem and everything is working fine now. Funny thing is that I was assured numerous times by the Streamyx support that my connection was working perfectly (when my modem was not working…), woohoo!!!
It’s nothing new mumbling about how Streamyx sucks… it has become a norm in Malaysia really. The annoying thing is that we don’t have much choices… we still have to pay them monthly to use their service even though they sucks… irony isn’t it?